REDDIE’S TERMS AND CONDITIONS OF SALE
OUR ONLINE STORE
Our online store is powered by Shopify and our customers are bound by Shopify’s Terms of Service, which may be amended from time to time. By entering our online store you agree to be bound by Shopify’s Terms of Service as in effect each time you enter our store.
REDDIE will not be responsible if our online store is not available for any reason at any time.
OUR TERMS OF SALE
Each of our products is custom made according to your individual design choices as specified in your order. Please review your design choices carefully before placing your order as your order cannot be changed once it is confirmed. When your order is confirmed by REDDIE, these Terms of Sale will constitute our agreement to manufacture and deliver the products to you in accordance with your specified design. Please confirm that you understand and agree to be bound by these Terms of Sale.
Please check the dimensions of the products you wish to order to ensure they will fit within your space and that there are no access limitations that could cause problems for delivery (eg lifts, staircases, doorways, etc.). No refunds will be allowed if the products cannot be delivered due to their size or lack of access for delivery, and extra delivery charges may apply.
As each product is individually made by our craftsmen according to your design, we cannot guarantee that every product will look exactly the same as in our catalogue. REDDIE aims to represent the item you design on our website as accurately as possible with a 3D image. However every computer screen is different and color tones on individual computer screens may vary, so we cannot guarantee that the colors of our products will exactly match the colors you see on your screen.
PAYMENT AND CONFIRMATION
Full payment must be made at the time you place your order. We will confirm your order to your designated email address within 24 hours and give you an anticipated delivery date.
If we are unable to satisfy your order for any reason we will advise you within 7 days after you place your order. If that happens, your order will be cancelled and your payment will be refunded in full.
You may not cancel within 48 hours of completing the order online.
We may only cancel your order if we notify you within  days that we cannot satisfy your order. After we have confirmed your order, we may only cancel it if a Force Majeure event occurs. Please refer to Force Majeure below.
DELIVERY AND ACCEPTANCE
Delivery charges for your location are in the checkout section of our website.
It usually takes 8-12 weeks from confirmation of your order for our products to be manufactured and delivered.
We will contact you the day the items arrive and we will arrange to schedule a delivery window between 9am and 5pm Tuesday or Thursday. [If you wish to defer the delivery date we will be happy to make arrangements. Extra charges apply if you wish to defer delivery by more than 7 days after the scheduled delivery date.]
We will confirm again the day before delivery or on the day of delivery. If the delivery team is unable to reach you an additional charge will be applied to rearrange the schedule and deliver on a different day.
If our delivery team is unable to enter your premises or if there is nobody to accept the delivery, an additional delivery fee will be charged if it is necessary for us to return at a later time or date.
If delivery is not possible due to access limitations (lifts, staircases, doorways etc.), you may not cancel your order and no refund will be made.
Melbourne/Sydney/Brisbane- The delivery cost includes unpacking and assembly of the product. Our delivery team will unpack and assemble the product at your premises, and you (or your representative) must inspect the product at that time and confirm your acceptance. If you do not accept the condition of the products due to damage, you must notify our delivery team immediately. Please refer to “Returns and Refunds” below.
Once received, If you do not accept the condition of the products due to damage, you must email email@example.com with photographs of the damage within 48 hours. Any damage after this period will not be refunded. Please refer to “Returns and Refunds” below.
RETURNS AND REFUNDS
If you are unhappy with your purchase of receiving. The product must be returned in the exact same condition, unused and in original packaging.
Any products that are further customised from what is offered in our standard collection, we can not offer a return or refund, as it is custom made to your specifications, however we can repair or replace if damaged upon arrival.
*If your products can not fit into your premises we can not offer a return or refund. Please check that your product has clear access into your premises.
We offer a 2 year structural warranty. This excludes any general wear and tear and misuse of the products. Please ensure you read our materials section on how to care for your product. Any natural characteristics of the material, such as cracking due to temperature change, will also void the warranty, as this a natural characteristic of solid wood.
If you are unable to accept the delivery when at your premises at the approved time, you will be charged a fee to return the product and redeliver to your home.
To return your product please email firstname.lastname@example.org, and we will provide you with the return address.
You will be responsible for returning the product and for all shipping costs. We can certainly arrange the pick up for you, and the pick up costs will be deducted from you refund. With more costly items, we suggest you use a traceable service.
Once a product is accepted by you or your representative at delivery, the item is non-refundable and non-returnable, and any damage is not the responsibility of REDDIE following acceptance. All wear and tear and damage is not the responsibility of REDDIE following acceptance.
If a product is damaged upon arrival, you (or your representative) must notify the delivery team immediately and we will work with you to have the product repaired or replaced if unrepairable.
Once the item is signed for on delivery, the item is non-refundable and non-returnable and any damage following acceptance will be void. "
Perth/Adelaide/Darwin/Hobart/Regional Australia" customers must email photographic evidence of the damage within 48 hours to email@example.com.
REDDIE will not be in breach of its obligations to you if its performance is prevented or delayed by any one or more of the following events or circumstances (each, a “Force Majeure Event”): fire, flood, earthquake, tsunami, lightning strike, storm, hurricane, typhoon or other extreme weather conditions, epidemic, famine or other natural calamity, act of war (whether declared or undeclared), invasion, act of terrorism, blockade, embargo, riot, public disorder, insurrection, rebellion, civil commotion, sabotage, strike, lockout, work stoppage, labor dispute or other industrial action.
If a Force Majeure Event occurs, we will consult with you regarding an appropriate resolution to the problem, which may include a delay or extension of the delivery schedule or cancellation of your order and refund of your payment.
EXCLUSION OF WARRANTIES
NO WARRANTY, EXPRESS OR IMPLIED, IS GIVEN BY REDDIE WITH RESPECT TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY PRODUCTS MANUFACTURED, SOLD OR DELIVERED BY REDDIE TO YOU.
GOVERNING LAW AND DISPUTE RESOLUTION
These terms will be governed by and interpreted in accordance with the laws of New South Wales, Australia and you irrevocably submit to the non exclusive jurisdiction of the Courts of New South Wales, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.
If you access the website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. REDDIE makes no representations that the content of the website complies with the laws of any country outside Australia.
Please contact us at:
phone: +852-5238 8812
address: Reddie Design Limited, 2/155 Wong Nai Chung Rd, Happy Valley, Hong Kong